At SupplySmart, we treat your personal information as private and confidential. We are committed to protecting your privacy and providing you with the highest security at any point of interaction with us. This Privacy Policy details the personal information we collect and how it is handled and protected.
This policy (together with the Terms and Conditions) sets out the grounds on which any personal data we collect from you, or that you provide to us is processed by SupplySmart. Please read the following carefully to understand our views and practices regarding your personal data and how it is treated. By continuing to access the SupplySmart website, you accept and consent to the practices described in this policy.
SupplySmart collects information about you from a variety of sources, such as website visits, applications, identification documents, your preferences, personal financial statements, interactions with our customer care centre and other third parties (i.e. credit bureaus, payment gateway) or other financial institutions and other written or electronic communication reflecting information such as your name, address, identification details/numbers, telephone number, occupation, income, assets and any other information deemed necessary.
SupplySmart may use your transactional account history such as payment records, debit/credit card usage. We may also receive information from third parties such as family or friends, solicitors, employees, website/social media pages made public by you, government agencies, regulators, supervisory or credit agencies.
We may also collect other information such as telephone conversations when you call any of our customer care lines or send an email.
To achieve our objective of providing you with the best information service on our website, SupplySmart may collect certain information when you access the website to perform certain tasks such as grant you access to some parts of our website or conduct research on your behaviour on the website in order to improve our services. SupplySmart will not disclose your information to any person outside the organization except as described in this policy.
The collection and use of your personal information by SupplySmart are guided by certain principles. These principles state that personal information should:
Any information (personal or financial) provided by you to SupplySmart will be used with your consent or in the following instances:
Your personal information is used for:
SupplySmart may use automated systems and software to assist in arriving at a decision about you based on the information you provided. Such decisions include but is not limited to, credit rating decisions, carrying out security, fraud or money laundering checks, or processing your data when application is made for a credit facility. This automated processing is conducted under lawful basis and you may contact us to request for the automation process to be reviewed by a person if you find any inaccuracies in your personal data so long as that inaccurate data was not provided by you; in which case, you may request that the inaccurate data be corrected by providing the accurate data and any documents to prove their accuracy.
The information which you provide to SupplySmart may be shared, to the extent permitted by law, with lenders/credit agencies, banks/financial institutions, SupplySmart’s strategic partners/service providers for the purpose of improving and providing our services and relevant products to you. Your personal information will not be shared with third parties for their marketing purposes, regulators or government agencies, courts unless it becomes necessary by law, legal process, litigation, and/or requests from public and governmental authorities for SupplySmart to disclose your personal information. Information about you may also be disclosed if we determine that for the purpose of national security, law enforcement or other issues of public importance, disclosure is required, necessary or appropriate.
SupplySmart may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our Terms and Conditions, or to protect our operations or users. Furthermore, in the unforeseen/unlikely event of a reorganisation, merger or sale, SupplySmart may transfer any and all personal info collected to the relevant third party.
Information about SupplySmart customers and their use of the website is not shared with third parties for their marketing purpose. We do not disclose any information about any of our user’s use of our website except in specific cases, and we do not share information with any unaffiliated third party for marketing purpose unless you expressly give us permission to do so.
SupplySmart takes appropriate technical and organizational measures to prevent loss, unauthorised access, misuse, modification or disclosure of information under our control. These measures may include the use of encryption, access controls and other forms of security to ensure that your data is protected. All parties, including our staff and third parties processing data on your behalf, are required to comply with relevant policies and guidelines to ensure confidentiality and that information is protected in use, when stored and during transmission. Our security controls and processes are also regularly updated to meet and exceed industry standards. Where passwords are provided by us (or one chosen by you) which grants you access to particular areas on the website, you are responsible for keeping this password confidential. It is important that you do not share your password or any other authentication details with anyone.
All personal information you provide to us is stored in secured cloud services and not at any physical location. The data we collect from you may be transferred to and stored at a destination outside Nigeria or within the European Economic Area (EEA). Whenever your information is transferred to another location, we will take necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.
How Long We Store Your Information
Your data is retained for as long as is necessary for the purpose(s) for which it was collected. Your data storage is also determined by legal, regulatory, administrative or operational requirements. Only information that allows us comply with legal and regulatory requests for certain data, meet business requirements, respond too complaints and queries or address disputes or claims is retained by us. Data which is not retained is securely destroyed once it is identified as no longer necessary for the purpose for which it was collected.
SupplySmart website, products, applications and services may contain links to third party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, will be governed by their privacy practices and SupplySmart will not be liable for any breach of confidentiality or privacy of your information on such sites. You are encouraged to learn about the privacy practices of those third parties.
SupplySmart may interact with registered users of various social media platforms, including Facebook, Instagram, Twitter and LinkedIn. Please note that any content you post to such social media platforms (opinions, information or pictures), as well as information that you otherwise make available to users (your profile) is subject to the applicable social media platform’s terms of use and privacy policy. SupplySmart suggests that you review this information carefully in order to better understand your rights and obligations with regard to such content.
Keeping your information with SupplySmart current, accurate and complete is very important. If you discover that the information you provided is inaccurate or outdated, promptly notify us via this email info@supplysmart.co and provide the required documentary evidence to enable us carry out the necessary updates or changes.
SupplySmart may contact you with information about products or services that we think may be of interest to you. If you do not wish to receive such promotional materials from us, you may opt out at any time by sending an email to supplysmart.co
This Privacy Policy may be reviewed and revised from time to time to reflect the legal, regulatory and operating environment and such revised policies will become applicable to you immediately. Any revisions to the Privacy Policy will be posted on this page and the revised policy comes into effect as at the time it is posted. You are also encouraged to check this page from time to time for updates to the policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be sent to us via https://www.supplysmart.co/contact-us/
When you visit the SupplySmart website, the website sends a cookie to your device. We use cookies to improve and enhance your experience while on our website.
A cookie is a small text file that is sent to and stored in the browser directions of your device (PC, laptop or smartphone). Cookies are used to identify users, keep track of preferences and activities (i.e., language, IP address used, Time zone and currency).
Session Cookies: these cookies expire when you leave the website or close your browser thus ending the session. Session cookies are used to store certain information that makes navigation and your experience while you use the website easier and more convenient.
Persistent Cookies: these cookies remain on your device until their expiry date are exceeded or until they are deleted. They are used to store preferences so that the website can remember your choices the next time you visit the website. The cookies are also used to provide a customised experience to you whenever you access our website.
In addition to the above types, if you follow a link from SupplySmart website to another website, please be aware that the owner of the website will have their own privacy and cookie policies. Check the relevant third-party website for more information on their use of cookies.
Google Analytics: is used to help us better understand how users interact with our website so we can track our website’s performance and provide inputs to further improve user experience.
Imperva Incapsula: cookies are used for security purposes.
Zendesk (Or any similar Chat Technology): cookies are used to understand how users interact with our live chat widget on the website.
The cookies used by SupplySmart never stores personal or sensitive information. They merely hold a unique random reference to you so that once you visit the website, we can recognise who you are and provide certain content to you. The cookies we use cannot read or search your computer or mobile device to obtain information about you or your family, or read/access any material stored on your device.
Different browsers have various methods of managing cookies (including disabling options). You should note however that some cookies are essential and disabling them may result in some functions or services not functioning correctly.
This policy may be updated from time to time. Kindly review this policy periodically to ensure that you have up to date information.
